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Pluvo Fulfillment Policy for Payments via Stripe®

This policy outlines how Pluvo fulfills orders and processes payments made via Stripe.

Terminology

The following terms apply to this Fulfillment Policy:

  • “Client,” “You,” and “Your” refer to you, the user of this website and the purchaser of Pluvo’s services, whether through direct agreement or separate contractual arrangement.
  • “Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Pluvo.
  • “Party,” “Parties,” or “Us” refer to both the Client and Pluvo.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing our services in accordance with applicable laws. Any use of the above terminology in singular, plural, capitalization, and/or gender-neutral pronouns is considered interchangeable.

Fulfillment Policy

Pluvo is committed to delivering high-quality financial forecasting and planning services. Our priority is customer satisfaction, and we strive to ensure a seamless experience. This policy explains our service delivery process, refund eligibility, and cancellation terms. All transactions are processed in U.S. Dollars (USD).

Delivery Policy

Pluvo provides financial planning software and strategic advisory services. Delivery methods include:

  • Software Access: Upon successful payment, users will receive login credentials via email, granting access to Pluvo’s platform.
  • Professional Services:

    Our team assists clients in configuring, customizing, and optimizing Pluvo to fit their business needs. This includes setup, data migration, and integration support, which are delivered remotely via scheduled sessions.

If there are any issues accessing our services, please contact our support team immediately.

Refund Policy

Pluvo offers a high-value, service-based product. As such, our refund policy is as follows:

  • Software Subscription Fees: Fees for ongoing software access are non-refundable once a billing cycle has commenced.
  • Professional Services: Refunds may be considered if a service has not yet been provided. However, fees for completed work are non-refundable.
  • Billing Errors: If a billing error occurs, we will review refund requests on a case-by-case basis.

Refund requests must be submitted in writing to our support team within 7 days of the charge.

Cancellation Policy

Clients may cancel services under the following conditions:

  • Software Subscription: You may cancel your subscription at any time. Access will continue until the end of the billing period, and no further charges will apply.
  • Professional Services: If you need to cancel a scheduled session, we require at least 24 hours’ notice. Work already completed will be billed accordingly.

How to Make a Complaint

If you are dissatisfied with our services or experience an issue with your purchase, please contact us at support@pluvo.io. We will work to resolve your concerns promptly.

Contact Us

For inquiries or further information regarding this Fulfillment Policy, please contact us:

By using Pluvo’s services, you acknowledge and agree to this Fulfillment Policy.